Customer Success & Technical Implementation

CyrusVescio

CISSP · Customer Success · Technical Implementation

I turn complex technical systems into business outcomes people actually understand. 10+ years building relationships, leading implementations, and making sure the technology delivers on its promise.

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10+

Years Experience

15+

Sites Supported

99.8%

Uptime Maintained

72hr

Ransomware Recovery

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About

Turning Technical Complexity Into Business Value

I'm an IT Director and CISSP-certified professional based in Raleigh, NC, with 10+ years of experience making complex enterprise technology work for real businesses — and making sure the people using it actually succeed with it.

My career has been built on stakeholder relationships. Whether negotiating vendor contracts, leading cross-functional teams, onboarding new laboratory systems, or guiding an organization through a company acquisition with zero service disruption — I've always been the person who bridges the gap between technical complexity and business outcomes.

I'm now transitioning into Customer Success, where I can apply that same combination of technical depth and relationship-first thinking to help customers adopt, implement, and get lasting value from the products they invest in.

CISSP Certified Raleigh, NC B.S. Information Technology UMass Lowell

Technical Skills

Customer & Stakeholder Relations

Cross-functional team leadership, vendor relationship management, executive communication, translating technical concepts for non-technical audiences

Technical Implementation

End-to-end system deployments, LIMS implementation, cloud migrations, IT infrastructure buildouts, acquisition integrations with zero service disruption

Cybersecurity & Compliance

Threat detection, incident response, ransomware recovery, firewall management, SOC 2 & GLP regulatory compliance, CISSP certified

Cloud & Infrastructure

Microsoft Azure, AWS, VMware virtualization, Windows Server, Active Directory, disaster recovery & business continuity planning

Business Outcomes

$2M+ IT budget management, 25% vendor cost reduction, 45% downtime reduction YoY, 60% security incident reduction, 35% processing time improvement

Problem Solving Under Pressure

Led ransomware recovery restoring full operations in 72 hours with zero data loss — the kind of calm, decisive execution customers depend on in a crisis

Career

JAN 2015 — PRESENT

IT Director & Business Relationship Manager

Montrose Environmental Group · Durham, NC

Managed stakeholder relationships across 15+ laboratory sites nationwide — serving as the primary technical point of contact for executives, lab directors, and operations teams
Led ransomware recovery in 2022 — restored full operations within 72 hours with zero data loss, maintaining stakeholder trust during the organization's highest-pressure moment
Drove vendor negotiations achieving 25% cost savings while improving service quality — balancing technical requirements with business constraints across multiple relationships
Reduced critical system downtime by 45% year-over-year by identifying pain points, building buy-in across teams, and executing systematic infrastructure improvements
Spearheaded cloud migration strategy for critical business applications, managing change across a distributed organization and ensuring smooth adoption

JAN 2008 — JAN 2015

Information Technology Director

Enthalpy Analytical (acquired by Montrose Environmental Group) · Durham, NC

Built IT infrastructure from the ground up for a new laboratory — owning the full implementation lifecycle from requirements gathering through deployment and ongoing support
Implemented LIMS end-to-end, working closely with lab staff to drive adoption and reduce sample processing time by 35% — a textbook customer success outcome
Navigated company acquisition seamlessly, coordinating IT integration across two organizations with zero service disruption during a complex, high-stakes transition
Established and maintained GLP compliance requirements, translating regulatory obligations into practical systems that the business could operate confidently within

Contact

I'm actively exploring Customer Success and post-sales implementation roles where I can combine technical depth with relationship-first thinking. If you're looking for someone who can earn customer trust, drive adoption, and deliver real outcomes — let's talk.

cyrus.vescio@gmail.com LinkedIn